UK’s worst performing parcel company revealed as Evri
Evri was revealed as the worst performing parcel company in the UK for the second year in a row.
He comes like all the greats from the UK plot delivery companies continue to let customers down, with many failing to even achieve a three out of five star rating.
Many consumers have called on the Ofcom regulator to consider fines if delivery companies do not improve their service.
Yodel, DPD, and Amazon Logistics failed to even earn a three-star score based on comprehensive criteria that analyze customer service, package issues, and accessibility needs.
Evri ranks among the worst performing parcel companies in the UK
Evri, formerly known as Hermès, ranked last for a second year despite improving its score from 2021.
However, it only scored 1.75 stars in Citizens Advice’s second annual package ranking.
Meanwhile, Yodel received the lowest ratings on a single criterion among all carriers, earning just 1.7 stars for its customer service.
43% of Yodel customers surveyed in the Citizens Advice survey said they had a problem with their last delivery.
By comparison, just over a quarter (28%) of Royal Mail customers reported delivery problems with their last order.
Which UK parcel delivery company came out on top?
Overall, Royal Mail ranked first among large companies in the UK, but it’s important to note that it only managed three stars.
A link to the Royal Mail’s online site giving customers advice on ‘If something you ordered hasn’t arrived’ has been viewed nearly 211,000 times in the past 12 months, according to Citizens Advice.
The independent organization also notes that it was viewed 52,000 times in the three months leading up to last Christmas.
How did Citizens Advice rank parcel delivery companies in the UK?
Using data from its consumer service, consumer surveys and social media complaints, Citizens Advice could measure the performance of the top five companies in terms of parcel volume.
Citizens Advice chief executive Dame Clare Moriarty said: “A year later the parcel companies have not pulled themselves together with no one providing a four or five star service.
“Behind the numbers are seriously disappointed shoppers when packages are missing or late. The needs of those who rely on online shopping the most, such as people with disabilities, are overlooked.
“Our findings show that Ofcom needs to do more to protect buyers, and if these companies don’t up their game, they should be fined.”
An Ofcom spokesman said: ‘We agree that some parcel companies let customers down when deliveries go wrong. So we are strengthening our regulations next year to make sure people are treated fairly by parcel companies.
“We welcome research that sheds light on their performance, which we also monitor. If we are unhappy with how businesses react when our new protections take effect, they could face enforcement action or tougher rules in the future.
A Yodel spokesperson said: “We are fully committed to continuous improvement and have invested heavily in customer service infrastructure over the past year, including the launch of a new app and images of proof of delivery that provide customers with greater transparency.
“We disagree with the methodology and conclusions of this report. Our own parcel data and Have Your Say feedback programs show that 84% of our customers have had a positive experience with us in the last six months.
A spokeswoman for Evri said: “As the UK’s leading dedicated parcels company, Evri delivers over two million parcels every day and we pride ourselves on delivering a fast, reliable and sustainable service that doesn’t is cheap for consumers and businesses.”