“Piles of packages”: mail from residents of Hornsey delayed


Posted:
5:44 p.m. January 7, 2022



Update:
5:48 p.m. January 7, 2022

The residents of Hornsey have expressed frustration with the lost or delayed mail, with one being told by a postman of “piles of packages” waiting to be picked up.

Royal Mail said there had been delays at Hornsey due to the absence of staff due to Covid.

Becky Ghani, who lives in Middle Lane, said she has had problems receiving mail since early December with five packages currently missing.

She said: “I spoke to one of the postmen and he said there were basically just piles and piles of packages at the Hornsey delivery office. So I asked him if I should report them as lost, and he told me it was likely that they were in those piles of packages.

Fortunately, most of Becky’s articles do not contain anything in particular. One parcel, however, contains a skirt that her husband’s aunt made for her, which she naturally cares that it will not be lost.

“A few Christmas presents didn’t arrive which was annoying,” she said, “but the folks at eBay offered to refund them if they didn’t show up.

“The skirt is the main thing, because it’s a handmade thing from a material that I had kept for years, I wasn’t sure what to do with it, and then I finally decided to ‘do something with it, and now it’s lost. ”

While she doesn’t think it’s malicious, Becky does think the problem could be solved by bringing in temporary staff, adding, “It’s not the end of the world, it’s just boring.”

Becky isn’t the only one struggling with deliveries. She said she saw people in the region raise the issue on Facebook, and others expressed their frustrations in Google’s online reviews for the Hornsey Delivery Office.

Catherine West, MP for Hornsey and Wood Green, raised the issue earlier this week in a letter to the government.

In the letter, she expressed “serious concerns about Royal Mail’s service levels at Hornsey and Wood Green”.

She then told Ham & High: “These problems have been devastating for the residents.

“I have heard from people who missed vital hospital appointments, who suffered for weeks impatiently from cancer test results and from the elderly, isolating residents who spent Christmas feeling completely cut off from their care. family and friends without a single card or gift arriving.

“Frontline postal workers do a very difficult job. This is a failure of the bosses of Royal Mail, who knew how badly our region was affected last year and should have reinvested their record profits in services and staff.

“I think the short-sighted decision to close the Hornsey sorting office has compounded the problems and, in addition to meeting Royal Mail bosses and raising Parliament, I continue to campaign for Royal Mail to bring back a local office. ”

A Royal Mail spokesperson said: ‘The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses for which we have mailed, six days a week.

“At Hornsey, we are experiencing service delays due to high levels of sickness absences and Covid-related self-isolation as well as resource issues.

“We apologize to all customers who may have experienced delays in their mail. We have worked hard to get our service levels back to normal as soon as possible.

“Anyone with concerns about the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or through the Royal Mail website. www.royalmail.com. ”


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